COMMUNICATION 

All communication is done via email, therefore it is important that all emails are responded to in a timely manner. I only take on one client at a time, therefore it is very important that you check your email on a daily basis during the work week so we can stay on track. 

DOWNPAYMENT

Depending on the project, a 25%-50% downpayment is required to secure your project within my design queue. For projects under $300, payment must be submitted in full to schedule your project. By submitting payment you are implying that you are 100% committed to this project. 

PAYMENTS

All payments are made through PayPal or by check. If you decide to print through Hello Monday Design, printing costs will be due in full prior to being sent to the printer.

CANCELLATIONS

Should you cancel your project at any time, a partial refund for work not completed, minus the downpayment, may be granted. 

REFUND POLICY

There are no refunds on any work completed. If you are not happy with the work we are producing you may cancel the project at any time, however funds will still be due for work that has been completed up to that point. 

TURNAROUND

Due to the nature of the design process, some projects may take longer than others, however it is very important that both parties communicate clearly and in a timely manner to stay within the estimate timeframe. Upon submission of the project questionnaire, an estimate will be provided in regards to turnaround time.

PERMISSIONS + IMAGES

Hello Monday Design is not responsible or liable for any design elements that are provided by the client. Please make sure that you have permission to use any and/or all photos that you would like on your site.  

UPDATES, FIXES + FILE STORAGE

Hello Monday Design is not responsible for site updates or fixes after the completion of the project. If, after the completion of the project, there is an error on my part, I will happily correct the issue. Please be sure to proof read and look over all designs thoroughly prior to completion. Please be sure to also back up all the files I provide to you as soon as possible on an external hard drive.

COPYRIGHTS

All designs are property of Hello Monday Design. You may not reproduce or recreate any artwork at any time without my permission.